1. PURCHASING FAQ
1.1 HOW CAN I HAVE A QUOTE AND PLACE AN ORDER?
1.2 IS XGSLAB AVAILABLE AS ANNUAL SUBSCRIPTION?
1.3 CAN I UPDATE MY LICENSE XGSLAB FROM AN OLD VERSION TO THE LATEST ONE?
1.4 CAN I UPGRADE MY LICENSE XGSLAB TO A HIGHER PRODUCT EDITION?
1.5 WHEN DOES MY XGSLAB LICENSE EXPIRE IF I DON’T RENEW IT?
1.6 WHAT PAYMENT METHODS DO YOU ACCEPT?
1.7 HOW DO I RECEIVE THE INVOICE FOR MY PURCHASE?
1.8 DO YOU ACCEPT PURCHASE ORDERS?
1.9 WHAT CURRENCY DO YOU ACCEPT?
1.10 HOW DO I RENEW MY SUBSCRIPTION OR SUPPORT?
1.11 IS IT POSSIBLE TO AUTO-RENEW THE SUBSCRIPTION?
1.12 ARE TAXES INCLUDED IN THE PRICE?
2. LICENSING FAQ
2.1 HOW IS XGSLAB DELIVERED?
2.2 HOW DO I OBTAIN MY CREDENTIALS FOR DOWNLOAD THE SOFTWARE?
2.3 DOES XGSLAB REQUIRE A PROTECTION KEY?
2.4 DOES XGSLAB CAN BE USED IN REMOTE WAY?
2.5 CAN I ACTIVATE XGSLAB ON A MACHINE THAT WITHOUT AN INTERNET CONNECTION?
2.6 DO YOU COLLECT ANY PERSONAL INFORMATION DURING ACTIVATION?
2.7 CAN I INSTALL XGSLAB ON MORE THAN ONE MACHINE?
2.8 WHAT ARE THE XGSLAB HARDWARE AND SOFTWARE REQUIREMENTS?
2.9 DOES XGSLAB CAN WORKS ON WINDOWS 64 BIT?
2.10 WHAT IS XGSLAB THE WARRANTY PERIOD?
2.11 WHAT CAN I DO IF I NEED A LICENSE FOR AN OLD VERSION OF XGSLAB?
2.12 DOES XGSLAB INCLUDES A SUPPORT AND MAINTENANCE SERVICE?
2.13 HOW ARE BUGS HANDLED AND FIXED?
2.14 ARE THERE SPECIAL OFFERS FOR RESEARCH?
3. SUPPORTING FAQ
3.1 ARE TRAINING COURSE AVAILABLE FOR XGSLAB?
3.2 WHICH ARE THE STANDARDS USED BY XGSLAB?
3.3 WHAT IS THE APPLICABLE FREQUENCY RANGE OF XGSLAB?
3.4 DOES XGSLAB CONSIDER MULTILAYER SOIL MODEL?
3.5 WHEN SEASONAL ANALYSIS IS IMPORTANT?
3.6 WHY THE DOUBLE LAYER SOIL MODEL IS ANYWAY IMPORTANT?
3.7 WHEN IT IS IMPORTANT TO CONSIDER SOIL PARAMETERS FREQUENCY DEPENDENCE?
3.8 WHY IT IS IMPORTANT A MODEL THAT CONSIDERS BOTH SELF AND MUTUAL IMPEDANCES?
3.9 IS IT POSSIBLE MODELING THE SOIL USING SOIL RESISTIVITY MEASUREMENTS?
3.10 WHAT THE MESSAGES “TOO SHORT ELEMENT” AND TOO LONG ELEMENT” MEAN?
3.11 CAN I CONSIDER SOIL IONIZATION EFFECTS?
3.12 CAN I CALCULATE AN INTERFERENCE WITH SYSTEMS AT DIFFERENT FREQUENCY?
3.13 CAN I CALCULATE AN INTERFERENCE BY PARTS AND THEN SUPERPOSE THE EFFECTS?
3.14 DOES XGSLAB CONSIDER THE END EFFECTS?
3.15 ON WHICH CALCULATION METHOD XGSLAB IS BASED?
3.16 IS IT POSSIBLE IMPEDANCE TO EARTH INCREASES WHEN SYSTEM SIZE INCREASES?
3.17 IS IT POSSIBLE TO REPRESENT CONCRETE ENCASED CONDUCTORS?
3.18 CAN I CONSIDER ADDITIONAL RESISTANCES IN IEEE STANDARDS LIMITS?
3.19 CAN I USE LIBRARIES IN MY COMPUTER IN OTHER COMPUTERS?
3.20 WHAT IS THE MAXIMUM NUMBER OF LAYERS IT IS POSSIBLE TO CALCULATE?
3.21 CAN I DO CALCULATIONS IN THE TIME DOMAIN USING AN EQUIVALENT FREQUENCY?
3.22 HOW CAN I PROPERLY SET THE “RAM SAVING” THRESHOLD?
3.23 WHAT IS THE MAXIMUM HEIGHT OF STRUCTURES SHIELD CAN CONSIDER?
4. DEMO FAQ
4.1 CAN I HAVE A WEB BASED PRESENTATION OR A DEMO VERSION?
4.2 HOW TO ACTIVATE CAMEYO ONLINE DEMO?
4.3 HOW TO IMPORT EXTERNAL FILES IN THE CAMEYO ONLINE DEMO?